FAQs

The hours of service is 8:30am – 4:30pm, Monday – Friday. If the demand for longer hours grows, we will consider extending these hours. 

Our terms state care is 3 hourly blocks – this just means that after 3 hours, we require the parent to do a quick check-in, and the next 3–hour block will resume. You can use the BubbaDesk for the full 8 hours adhering to these terms.

• All food and snacks – cut to size as necessary, and ideally separate out any snacks and lunch – clearly label all food containers. Please refer to the Food Allergy Policy.
• Water bottle/ milk bottle, including any powders/ EBM – clearly labeled
• Nappies and creams – clearly labeled
• A cot sheet and sleep sack – clearly labeled
• Spare change of clothes 
• Any soothers, dummies etc 
• BubbaDesk will supply Comfy Koalas wipes. If specific brand wipes are required for your child, please bring them
• There are hooks for your child’s bags, and name tags for each. 

We have a blanket rule of not allowing eggs or nuts into the premise. Please ensure any snacks or lunch you bring for yourself or child does not include any eggs or nuts. If you child has allergies, please advise our nannies. If a child has an adrenaline injector prescribed, bring this so that you or the staff can use it if needed. Please refer to the Food Allergy Policy.

Our nannies are experienced in caring for babies, toddlers and young children, with most holding a Cert 3 or above in childcare. All nannies have an up-to-date First Aid certificate, and a WCC. 

All children must be immunised. 

Absolutely! Additional children are charged at 50% of the per day rate. 

BubbaDesk Erina has 8 x parking spaces right outside the office, each clearly marked with signage. For overflow parking, The Sunken Monkey next door has a large carpark. 

BubbaDesk St Leonards has 9 x bookable parking spaces under the building. Plus street parking and council car parks close by.

BubbaDesk Caringbah has a big car park with free parking just outside the building.

BubbaDesk Wollongong has parking available onsite via the Campus Carparks.

All members must check in via the iPad at the front office. Each time you take your child in and out of the facility, you must check in and out.

Laptop and charger. That is it! 

27 inch monitors are provided, with an HDMI cord. If you need an adapter for your laptop, please bring along.

It is completely up to you how much you’d like to be involved in your child’s care each day. We have a whiteboard where you can note preferences each day. Our nannies are experienced and happy to manage each child’s routine as required.   

Tea, coffee machine and capsules, and milk will be supplied, as well as a fridge, kettle and microwave. Plus 27 inch monitors and HDMI cables.

No, parents must always remain on site, or take their child with them.

No! The childcare and coworking areas are separate: there are no children wandering through the coworking space.

Yes, of course! Please email [email protected] to make this request.

Yes, we welcome all parents. We’ll just require each parent to sign our terms. 

Each desk has 27″ screens with HDMI cable. You are welcome to bring and leave additional equipment as needed. 

Each location has at least 4 x private call rooms, each bookable via the Optix app. This service is inclusive of your membership, and is not an additional charge.

Each member will be invoiced for their days fortnightly. Direct Debit is set up before the first day attending BubbaDesk, and is via our payment systems Xero and GoCardless. 

Please download the Optix app where you can view your days. You can view your bookings by clicking the four dots on the bottom right of the screen. Then click bookings. 

Please follow the following process:

• Members to post on the Community Feed via the Optix App (Look for the Megaphone icon on the bottom of the app) if unable to attend that day
• Members must advise absence by 7:30am to allow for BubbaDesk to manage the team – Posting via the Community Feed alerts all members of The BubbaDesk team
• Members must email [email protected] with a request for a makeup day
• Members have 2 x makeup days per calendar quarter
• Makeup days do not roll over or accrue

Sickness Policy here. 

For our ongoing subscription members, we provide the opportunity for up to 2 makeup days per calendar quarter. Please note that the availability of makeup days is subject to our discretion at BubbaDesk and may vary depending on location. Make up days can only be used within the term of your subscription, and not after a subscription has been cancelled. 

Makeup days cannot be substituted for non-charged days, and we do not provide refunds in place of makeup days. Our makeup day policy is established to cater to your scheduling needs while ensuring the equitable operation of our booking system.

Makeup days are not intended to replace your usual booked day. They are available for use on any other day, provided there is availability. This flexibility allows you to adapt your schedule as needed while making the most of your membership.

No, makeup days are exclusively offered to ongoing members and are not available for casual day bookings. This policy ensures ongoing members have the flexibility they need to make the most of their membership.

For any casual day bookings, 48-hour notice must be provided to cancel for a full refund. A 50% refund can be offered with 24 hours’ notice. 

Coworking fees are tax deductible. Your fortnightly invoice is billed 100% as a coworking fee. Check out more here >

BubbaDesk is not eligible for CCS. 

We acknowledge within a coworking space, confidentiality is important. Each member will sign a confidentiality agreement. If any employer requires anything more specific, please advise management. 

If you cancel your BubbaDesk membership at any time during the year, you will not be able to rejoin BubbaDesk for a period of three months from the cancellation date. This policy helps us maintain service consistency and availability for all members.

The rejoin restriction is in place to ensure that we can consistently provide high-quality service and availability to all our members. It helps us manage our resources and scheduling more effectively.

If you are going on holiday and do not need to use BubbaDesk, you can request a leave period during which your membership fee will be reduced to 50% of the total fee. This leave period is limited to a maximum of two weeks per calendar year and must be requested at least 30 days in advance. This policy allows for member flexibility while ensuring the sustainability of BubbaDesk services.

To request the Leave Period Reduced Rate, you must submit your request at least 30 days in advance. This advance notice helps us manage our scheduling and resources effectively.

To amend your ongoing subscription booking, such as adding or removing days on an ongoing basis, you must submit your request with at least 48 hours’ notice. Changes will take effect immediately upon approval, subject to availability and the discretion of BubbaDesk.

Approval of amendment requests is subject to availability and the discretion of BubbaDesk. We strive to accommodate your needs while ensuring our team can manage schedules effectively.

Yes, you can request to swap days within your ongoing subscription on an ad hoc basis. Such requests must be submitted at least 48 hours before the day you wish to change.

To request a day swap, simply contact us at least 48 hours in advance of the day you wish to change. Approval is subject to availability and the discretion of BubbaDesk.