FAQs

The hours of service is 8:30am – 4:30pm, Monday – Friday. Extended hours (8am start or 5pm finish) are available on request — email [email protected]

Our terms state care is 3 hourly blocks – this just means that after 3 hours, we require the parent to do a quick check-in, and the next 3–hour block will resume. You can use the BubbaDesk for the full 8 hours adhering to these terms.

• All food and snacks – cut to size as necessary, and ideally separate out any snacks and lunch – clearly label all food containers. Please refer to the Food Allergy Policy.
• Water bottle/ milk bottle, including any powders/ EBM – clearly labeled
• Nappies and creams – clearly labeled
• A cot sheet and sleep sack – clearly labeled
• Spare change of clothes 
• Any soothers, dummies etc 
• BubbaDesk will supply Comfy Koalas wipes. If specific brand wipes are required for your child, please bring them
• There are hooks for your child’s bags, and name tags for each. 

We have a blanket rule of not allowing eggs (whole eggs, or item where egg is the main ingredient) or nuts into the premise. Please ensure any snacks or lunch you bring for yourself or child does not include any eggs or nuts. Egg can be an ingredient in a snack/ meal, but not the main ingredient or whole egg. If you child has allergies, please advise our nannies. If a child has an adrenaline injector prescribed, bring this so that you or the staff can use it if needed. Please refer to the Food Allergy Policy.

Our all female team are experienced in caring for babies, toddlers and young children, with most holding a Cert 3 or above in childcare. All nannies have an up-to-date First Aid certificate, and a WCC. We also do not hire anyone under the age of 24 years old – we like to hire maturity and lived experience.

We do not mandate vaccinations, however it is advised.

Absolutely! Additional children are charged at 50% of the per day rate. 

All members must check in themselves and their child using our app. Each time you take your child in and out of the facility, you must check in and out.

Laptop and charger. That is it! 

27 inch monitors are provided, with an HDMI cord. If you need an adapter for your laptop, please bring along.

It is completely up to you how much you’d like to be involved in your child’s care each day. We have a whiteboard where you can note preferences each day. Our nannies are experienced and happy to manage each child’s routine as required.   

Tea, coffee machine and capsules, and milk will be supplied, as well as a fridge, kettle and microwave. Plus 27 inch monitors and HDMI cables.

No, parents must always remain on site, or take their child with them.

No! The childcare and coworking areas are separate: there are no children wandering through the coworking space.

Yes, of course! Please email [email protected] to make this request.

Yes, we welcome all parents. Additional “Companions” will need to be added to “Family” via your Hamlet profile.

Each desk has 27″ screens with HDMI cable. You are welcome to bring and leave additional equipment as needed. 

At BubbaDesk, parents are responsible for managing all toileting needs for their child.

To support you, our team is available to collaborate on a plan that suits your family’s needs, including:

• Scheduling regular visits for you to assist your child.
• Notifying you when your child indicates they need to use the toilet.

This policy is necessary because we do not have access to purpose-built bathroom facilities for children. Unlike typical daycare environments with open-plan, child-friendly bathrooms adjoining the rooms for safety, our setup does not accommodate this. We do provide a potty in the bathrooms for convenience. 

Why This Policy is Important

1. Child Safety: By having parents manage toileting, we reduce the risk of accidents and ensure the child’s comfort.
2. Team Protection: This approach safeguards our team by minimising misunderstandings and allowing them to focus on providing excellent care.
3. Focus on Child Development: Involving parents in toileting fosters continuity between home and BubbaDesk, helping children feel secure and supported.

We appreciate your understanding and cooperation in ensuring a safe, nurturing environment for all children in our care.

Each location has private call rooms and booths bookable via the Hamlet app, up to one week in advance. This is included in your membership at no additional charge.

Membership fees are billed monthly, on the 1st of each month, and invoiced via the Hamlet portal. The first payment is the full monthly membership fee, charged at sign-up regardless of when in the month you join. The first recurring invoice (on the 1st of the following month) will be pro-rated. Direct debit is set up through Hamlet and runs automatically until your membership ends. If a payment fails, a $10 penalty fee applies. If not resolved within 3 business days, access may be suspended. Memberships unpaid for more than 31 days may be terminated.

Bookings can be checked and managed via Hamlet. 

If you’re unable to attend due to illness, please message the BubbaDesk team directly via Hamlet by 7:30am on the day. This allows us to manage staffing for the day.

Please refer to our Sickness Policy here.

Cancellations made with at least 36 hours’ notice will receive a Pass credit in Hamlet, redeemable against a future Casual (Pass) booking. Credits are not redeemable for cash. Cancellations made with less than 36 hours’ notice are not eligible for credit. You can also move your booking to another date with at least 36 hours’ notice, subject to availability.

Coworking fees may be tax deductible. Always speak to a tax adviser to seek advice for your own personal circumstances. Check out more here >

BubbaDesk is not eligible for CCS. 

We acknowledge within a coworking space, confidentiality is important. Each member will sign a confidentiality agreement. If any employer requires anything more specific, please advise management. 

To cancel your Fulltime or Flex Membership, you’ll need to provide one month’s written notice and complete the BubbaDesk Membership Cancellation Form here. Alternatively, you can email [email protected]. BubbaDesk admin will process your cancellation via the portal once the form or email is received. Your membership will remain active until the end of your notice period.

To permanently change your number of days per week, contact your Member Concierge at [email protected]. We’ll update your membership on our end so your new day allocation and pricing apply from the start of your next billing cycle.

You don’t need to cancel and re-sign up — your existing membership, commitment term, and billing history stay in place; we simply adjust your day count going forward.

If you need extra days in the current month (before your next billing cycle), let us know and we can add them as a one-off charge for the remainder of the month, in addition to updating your ongoing plan from the next cycle.

Yes. Flex Members can move or swap days within their monthly allocation directly via the Hamlet portal. All changes require a minimum of 36 hours’ notice. If you cancel a booked day with at least 36 hours’ notice, the booking credit is returned to your monthly allocation and can be applied to any other available date within the current billing period. Days cancelled with less than 36 hours’ notice cannot be moved or credited. A credit can also be carried into the following month, provided it’s booked to a specific date in the Hamlet portal before the end of the current billing period — once booked to a date, it’s secured. Changes are subject to availability and the discretion of BubbaDesk.

We offer three membership options:

Fulltime Membership — 5 days per week, Monday to Friday. Days are fixed and allocated monthly. Ideal for parents who need full-time coworking with onsite childcare.

Flex Membership — 1 to 4 days per week. Choose recurring days that automatically repeat each month, with the flexibility to move or swap days with 36 hours’ notice via the Hamlet portal. Your monthly credit allocation resets at the start of each month and does not roll over automatically — though a credit can be secured for the following month by booking it to a specific date before the current billing period ends. Credits can be used on any available days within the billing period.

Casual (Pass) — Drop-in days booked as needed, subject to availability. Desks must be secured with 36 hours’ notice.

We reward members who commit to BubbaDesk long-term. Our pricing is structured as follows:

• Month-to-month — maximum flexibility, flexibility premium of +6% above the base rate
• 3 months — standard base rate
• 6 months — 5% discount on the base rate
• 12 months — 10% discount on the base rate (best value)

At the end of your committed term, your membership automatically continues month-to-month at the standard rate. To lock in a new term and discount, contact the BubbaDesk team.

If you switch from a committed term to month-to-month before it ends, the discount is forfeited and the difference will be invoiced immediately.

Yes, provided they are your own child or a child for whom you are the legal guardian. Additional children are charged at 50% of the applicable daily rate per child.

Before your first visit with an additional child, you must add them to your Hamlet portal profile — this is a prerequisite to including them in any booking. Check-in for additional children is mandatory via the Hamlet app at every visit, following the same process as your primary child.

Please declare all children at the time of booking. Additional child billing is managed by BubbaDesk admin and added to your monthly invoice. Availability is subject to capacity and staffing at each location. BubbaDesk reserves the right to refuse entry to any child who does not meet the eligibility criteria.

Yes. You can secure a membership with a future commencement date. Full payment of the first month’s fees is required at the time of sign-up to hold your spot. You’ll also need to select your recurring days at sign-up so your schedule is locked in from day one. Days can be moved or adjusted before your start date with at least 36 hours’ notice. No bookings can be made for dates prior to your nominated start date.

If you need to cancel before your start date, a 50% refund of your upfront payment will be issued provided we receive written notice at least 4 weeks prior to your nominated start date. Cancellations received within 4 weeks of the start date are not eligible for a refund.

Each month, Flex Members receive a day credit allocation equal to their selected days per week multiplied by the number of weeks in that calendar month — so this can vary slightly month to month (4 or 5 weeks depending on the calendar).

Credits replenish on the 1st of each month after billing runs. Members can use their credits on any available days within the billing period, in any combination. There is no weekly cap — you can stack days in one week if credits remain. Unused credits don’t roll over automatically to the following month — but you can lock one in by booking it to a specific date in the Hamlet portal before your current billing period ends. Once booked to a date, it’s secured; anything left unbooked at month-end expires.

First payment: When you first sign up, you pay the full monthly membership fee and receive a full month’s worth of credits. These credits can be used across the current and following calendar month. Your second invoice (processed on the 1st of the following month) will be a pro-rata amount, with credits for that period issued once payment clears.

For example, a member on 2 days per week in a 5-week month receives 10 day credits, which can be used across the billing period however suits them, subject to availability.

With our flexible commitment options, you’re in control. If you have a period coming up where you won’t need BubbaDesk, simply choose month-to-month for that period rather than committing to a longer term. Once you’re back and ready to settle into a routine, lock in a 3, 6, or 12-month commitment to access a discounted rate. No leave policies, no forms — just choose the term that suits where you’re at.

Accordion Content