How BubbaDesk maintains transparency, trust, and rigorous care standards
Your Child’s Safety Is Our Top Priority
At BubbaDesk, we want to do more than reassure you — we want to show you exactly how we operate, who we hire, and the systems we have in place to protect the wellbeing of your child.
This isn’t just professional for us — it’s personal. Our team is made up of women, many of whom are mothers themselves. We’ve built the type of place we want for our own children.
How We Hire: A Four-Step Process
1. CV Screening
We carefully review every CV. If we spot a pattern of moving frequently between centres, we investigate. Consistency and reliability matter.
2. Three-Stage Interview Process
Initial Interview: We assess qualifications, experience, and — most importantly — their tone, energy, and passion for working with children.
Second Interview: Focused on cultural fit and how they respond to real-world scenarios (e.g. settling a distressed child, communicating with parents).
Final Interview: Conducted by our Founder & CEO to ensure alignment with BubbaDesk’s values and philosophy of calm, connected, and respectful care.
3. Independent Reference Checks
We independently reach out to previous employers and contacts to gather honest, unfiltered feedback about their performance, reliability, and demeanour with children.
4. Trial Day in a Live Setting
Before any hire is final, each candidate completes a trial day at one of our live BubbaDesk locations.
Our team carefully observes:
How they interact with children: Are they gentle, attuned, and respectful?
How they communicate with parents: Are they warm, confident, and clear?
How they engage with our team: Are they collaborative, calm, and aligned?
If there is any doubt about fit — especially around tone or energy — they are not invited back.
Our Team
BubbaDesk is proudly operated by a team of women — the majority of whom are mothers themselves.
This shared lived experience deeply informs how we:
Recruit and train team members
Build relationships with your children
Communicate with you, the parents
We understand what it feels like to leave your child in someone else’s care — and we never take that responsibility lightly.
You can meet them here >
Safety, Transparency & Daily Operations
1. Always More Than One Carer Present
There is never a moment when a team member is alone in a room with children.
We operate in open, transparent-view environments where team members support one another and all areas are visible.
2. Full Transparency with Parents
Our proximity-based model means you are working just steps away from your child. You’re never out of reach.
You can:
Walk into the children’s space at any time
View the nappy change area, which is always in full view
Access live sleep room cameras throughout the day via our app
3. Parent-Managed Toileting
For children who are toilet trained, all toileting is handled directly by parents.
This ensures privacy and keeps you in control of this personal stage of care.
4. Immediate Feedback Culture
We’ve built a culture where our team is empowered to speak up the moment something doesn’t feel right.
If there’s a question around someone’s tone, behaviour, or fit — action is taken immediately.
Ongoing Training, Communication & Oversight
Because your child deserves better than just okay care.
1. Regular Team Training
All team members are certified in First Aid, CPR, and child protection
We conduct regular professional development on:
Child safety
Emotional development
Safe sleep practices
Parent communication
2. Clear Incident Protocol
We have a documented process for logging, escalating, and responding to:
Incidents
Concerns
Near-misses
If anything occurs — even minor — parents are informed immediately, and our leadership team reviews the situation for accountability and learning.
3. Secure Access Controls
All BubbaDesk locations have strict entry protocols:
Only approved members and staff can enter
Visitors are never allowed unsupervised access to children
You always know exactly who is on site
4. Visual Familiarity & Orientation
Before your child starts at BubbaDesk, you’ll be encouraged to:
Spend time in the space
Meet the carers
Help your child become familiar with the environment
We want your child — and you — to feel confident from day one.
5. Daily Updates & Open Communication
We don’t do long admin reports — we do real-time connection.
Morning handovers
Casual check-ins throughout the day
Questions always welcome
Our team is approachable and responsive — communication goes both ways.
6. Parent Feedback Loops
We actively seek and act on feedback — not just annually, but throughout the term.
If you notice something that can be improved, we’re here to listen and respond. Your voice helps us grow stronger.
7. Emotional Safety Matters
We don’t just care about physical safety — we prioritise your child’s emotional wellbeing.
No crying-it-out
No rigid routines
No forced transitions
We support your child gently, following your rhythm and their needs.
8. Low Ratios & Calm Environments
Our spaces operate at lower ratios than traditional daycare
They’re designed to be calm, unhurried, and sensory-aware
We focus on presence, not overstimulation.
Why Families Trust BubbaDesk
A care model grounded in transparency, not just compliance
Carers you can see, speak with, and get to know every day
Your routine, your preferences, your child — always respected
A community designed for working parents who want connection without compromise
